Here you can find the answers to most of the queries we receive. In case you don't find listed the response you need, please do not hesitate to email us at [email protected] and we'll be glad to help you.
- Our Fine Art Prints
- Available images & Sizes
- Product Care Guide
- Placing an Order
- Methods of Payment
- Shipping Charges
- Shipping & Delivery Times
DAMAGES & RETURNS
- Damaged Goods & Issues
- Return Policy
OUR FINE ART PRINTS
What can I purchase on Art Print Café?
You can buy a high quality wrapped canvas or framed art print.
Our canvas are printed in high definition on a 350 gr/sqm Fine Art canvas, with professional water-based pigment inks, totally non-toxic and long-lasting. The canvas prints are then wrapped on a 4 cm thick solid wood frame in our workshops. All wrapped canvases come with hangers, ready to display on the walls of your home.
Framed art prints
Our art prints are printed in high definition on Fine Art matt paper of 230 gsm, with professional water-based pigmented inks. The prints have an elegant white border around the image, in which the quality seal of our giclée printing is embossed. The art prints are then mounted in a wooden frame, available in three colour finishes (black, white and oak) and protected by a thick acrylic glass. All of our framed prints come with hangers, ready to display on your walls.
Will the print be exactly like the one I see on your website with my monitor, laptop, tablet, smartphone?
Art Print Café pays the utmost attention to the quality of our prints and their fidelity to the original artwork. The fine art print you will receive has been printed with state of the art technologies and substrates and we are confident you will love it. However please consider that colors may vary according to the type of device you are using.
AVAILABLE IMAGES & SIZES
Which sizes are available for each print?
By selecting an image within our collection you will enter the relevant detail page, where all available sizes are clearly displayed.
Can I have a custom size of an image?
Unfortunately No. At this moment we are not able to provide other than the standard sizes displayed in the detail page of each item.
Can I send you my images to be printed on canvas?
Unfortunately no. At this moment we only offer print from the collections displayed on the website.
PRODUCT CARE GUIDE
How to clean the prints
The inks we use are non-toxic and water-based ones, specifically made for Fine Art printing.
The canvas print you receive will last years if you clean it gently with a non-abrasive soft cloth or duster, without water or aggressive detergents.
Framed art prints should also preferably be cleaned with a duster or a smooth cloth, without using abrasive cleaners or alcohol.
Conservation of the prints
Our art prints are made to last, but are only meant for use in interiors. Elevated and constant concentrations of UV rays or humidity may interfere with the stability and durability of your print.
PLACING AN ORDER
How can I buy from Art Print Café?
After a quick registration you will have an account and a cart ready for you to place orders. Should you encounter any issues during the registration process or while placing the order, please contact us at [email protected] and we will be happy to help.
Can I view my order after it has been placed?
You will always be able to view your order history into your MY ORDERS section in the website.
Can I add further items to an order that's already been placed?
Unfortunately you can't. In case you wanted to purchase further prints you will need to place a new order. In case the first order was not shipped yet, and you wanted both orders to be shipped together, please type a note in the dedicated field within your new order and we'll do our best to ship them together.
METHODS OF PAYMENT
How can I pay for my purchase?
Paypal, All main Credit Cards.
How much are the shipping costs?
Art Print Café applies free shipping within the territory of Italy and most european countries. For shipment to other countries you will need specific quotations. Please e-mail to [email protected].
SHIPPING & DELIVERY TIMES
When can I expect to receive my order?
Our orders are usually delivered within 4-5 business days within the territory of Italy. Tracking details will be emailed to you once your order has shipped. We kindly advice to plan your Christmas and Holidays purchases and gifts with a reasonable advance, because shipping may be affected by the huge amount of deliveries shipping carriers usually manage during such periods.
Who will deliver my order?
Art Print Café will ship through an express courier who will deliver your order to the address you indicated. In case you needed to add a note for the delivery, please fill in the relevant space while placing the order.
DAMAGES & RETURNS
DAMAGED GOODS & ISSUES
What shall I do if I receive a damaged package from Art Print Café?
If the package you received from us is damaged, or you have any issues with your prints please email us at [email protected] asap indicating the order code and take a picture of the damage both on the box and/or the print. If you notice a damaged box during the delivery, please accept the package nevertheless, just adding a note to report the damage onto the courier's shipping documents. This will save you and us useless hassle. If the print is damaged, email us the pictures of the damage. We will promptly confirm the receiving of your claim and will start the free replacement process.
What should I do if I did not receive the print or the size I ordered?
We at Art Print Café put the utmost care to the quality of the prints we ship, but if for any reason you received anything different from what you ordered, please email us at [email protected] indicating the code of your order and we'll immediately replace it with the correct items at no cost.
Which is your Return Policy?
We are confident that you will love the quality of our reproductions. In case you changed your mind about your order, please email us at [email protected] within 14 business days from the date of purchase and indicate the code of your order. You will need to re-pack the order in the original package or a similar adequate one, and ship it back to us. Please note that the return shipment is at customer's charge and that the prints must be in perfect conditions to be refunded by Art Print Café.
When will I be refunded for my returned order?
Once we receive your order back we will check that goods are in the original new conditions, and will refund your purchase.
ART PRINT CAFÉ'S QUALITY